BPO Consultancy_chetna
BPO call center training our clients BPO call center training
     
 
      A Partial list of our clients:  
        
 
 
Arvato Services Brand Curry Radisson MBD
Vertex Taj Wilderness Lodges RocSearch
Wipro COLT Telecom Barclays Bank
IBM Fidelity International Panteq
EXL Service Global Vantedge ICAI
Intelenet Global Institute of Hotel Management Exevo
UnitedLex Xansa    
 
 
 
     
        Testimonials (Details available on request):  
     
   
  • “...Chetna and its panel of trainers brought freshness of ideas, innovative training methodologies and effective aids to our partnership. For over 18 months now, their expertise has been leveraged by us to continuously improve our service delivery. Our business has grown and so has our satisfaction with Chetna's service delivery to us. So much so that we continue to forge stronger ties and intend to benefit from this symbiotic relationship”
 
 
 
 
     
   
  • “I would like to formally thank you and your team for putting together an excellent recruitment tool for top management. I think it met all our objectives and some more.... it was one of the most professional outputs I have seen ever, conceived and conducted with a passion that is rarest of rare”
 
 
       
   
  • “Chetna Consultancy has been associated with us ever since the year 2005. The training services provided by you have consistently met our expectations and the relationship has been a fruitful one. We have received a flexible, committed and overall satisfying support from Chetna Consultancy Services."
 
 
 
       
   
  • “...I would like to highlight some key points:
 
   
 
  1. Post training, the client themselves have acknowledged that they have not heard a single complaint in the last six weeks, which is a definite data based improvement post training. Which prior to the training stood at 2 to 3 complaints
  2. The analysts are clearly more aware of their improvement areas and where they need to be careful
  3. Analysts confidence improvement....”

 
   
  • “I can safely conclude that the program more than achieved its objective of sensitising people about the benefit of team work. Very good job done by you guys …You guys have managed to get many of us thinking deep about our styles.”
 
 
       
   
  • “Our-Chetna business relationship:
    Good level of service with quick responses to requirements , flexibility and a well demonstrated understanding of our business requirements......I would be happy to recommend your services internally or to our competitors”
 
 
 
       
   
  • “The programme was indeed an eye opener as regards a lot of general mistakes we do in the tasks assigned to us…I will take a lot from this programme which is beneficial for me to work upon a lot of aspects of Communication Skills.”
 
 
       
   
  • “Programme effectively achieves its target of imparting skills of effective business writing. A distinct experience in itself.”
 
       
   
  • “Really enjoyed it! I liked the practical approach of the trainers…imbibing humour to handle difficult situations, especially when correcting certain participants who would have otherwise taken the corrections negatively…The training manual provided is neat! Without going into thesis and why’s and how’s, it sticks again to present scenarios and uses a practical approach for exercises/ activities. It is a great reference book”
 
 
 
       
   
  • “The programme was very professionally conducted, keeping the understanding level of everyone in mind. An amazing programme. A ‘must attend’.”
 
       
   
  • “A very helpful and useful training programme. Very appropriate content and a positive one. Loved it Totally!”
 
       
   
  • “It was a perfect platform to learn how to e-mail positive or negative things. These classes should be held more often, and should be mandatory for all e-mail users…Training like this really grooms us and polishes our skills”
 
 
       
   
  • “It was a great experience. I could find the relevance of the programme both in my professional and personal life. The Trainer is outstanding and I will look forward to any such wonderful association in future”
 
 
       
   
  • “Excellent trainer. Visual mode of training was very good…”
 
       
   
  • “The programme was indeed an eye opener as regards a lot of general mistakes we do in the tasks assigned to us…I will take a lot from this programme which is beneficial for me to work upon a lot of aspects of Communication Skills.”
 
 
       
 
  • “Programme effectively achieves its target of imparting skills of effective business writing. A distinct experience in itself.”
 
     
     
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