Chetna Consultancy. Call Centre Training, BPO Training, Trainer, Voice and Accent training, Leadership Training,Training Programs, Delhi, India

Devyani has an industry experience of 9 years and is one of the first few Voice and Accent Trainers in the Country. She was trained in Voice and Accent at GECIS (now GENPACT) as a part of the first batch of Voice & Accent trainers in the country. While at GECIS she was involved in the module development for the first Australian process in India and for a UK process. She has successfully created Voice & Accent modules for and trained over 70 batches in reputable BPOs like GECIS (GCF (UK), GCF (Australia), Auto Financial Services, GE Medical Systems, IBM Daksh (Citi Corp (USA), Sprint PCS (USA)) and HP (Malaysia), Hughes BPO, Vertex, Veritas, EXL Services, COLT Telecom etc.
.Devyani is a graduate in Hotel Management from IHM, Ahmedabad, she has worked with reputable hotels like The Trident (Udaipur), The Oberoi (New Delhi) & Taj Palace (New Delhi). She has expertise in the call center industry, having worked for over six years with various departments like Operations, Quality & Training.

She has also conducted ‘Train the trainer' programs for trainers in the above-mentioned companies. She was also associated with DOOR training and later on with Eternity Placement Services where she set up the training business for the company and was running it very successfully.
Her fascination for the study of human behaviors, their psychology and relationships led her on the path of training on Behavioral skills. She is a certified Neuro Linguistic Programming Practitioner and has developed various modules including behavioral skills and has conducted training like Team building, leadership skills, communication and persona enhancement skills etc for companies like ABN AMRO, Daksh, Hutch, Veritas, Global Vantedge, Hughes, Souvenir publishers and Bertelsmann marketing Services Pvt. Ltd.
Contact Details:
Telephone: 011-4141-7675, 98108-35776
email: devyani@chetna.co.in


	Mr. Ramesh Chander, CEO
	Ramesh has an experience of over 35 years and holds a master’s degree in Business Administration, from one of the top Business schools in India (FMS Delhi). Ramesh has a rich and diverse experience of working in various fields like Industrial, Marketing and Social Service Organizations. In 1975 Ramesh started his entrepreneurial venture Atkins India (1975) Pvt. Ltd., an engineering concern specializing in fire safety and Defense applications. Wherever he has worked, he has left an indelible mark by his commitment, sincerity and hard work. In the year 2004-05, which was the landmark Centennial Year of Rotary, he held the office of District Governor of Distt. 3010 of Rotary international, which comprises of geographical area of Delhi NCR and has 101 Rotary clubs with over 4000 Rotarians as members. In his tenure as a Distt. Governor Ramesh has led a team of 4000 professionals and provided administrative control to 101 clubs Leading a team of 4000 professionals for voluntary work poses a great challenge , and was very successfully accomplished under Ramesh’s leadership by organizing and conducting various training programs for club presidents. He has attended several training programs on Marketing, Administration , Team building etc and has attended special 8 days training program in USA under the aegis of Rotary International to develop, enhance his managerial skills, organizational capabilities and how to evolve as a good human being. In his tenure as the District Governor Ramesh realized the need of developing human capital in a growing billion plus economy like ours. With an aim to contribute in building quality management talent in the country with an emphasis on industry relevance Ramesh founded Chetna Consultancy Services in the year 2005. Contact Details: Telephone- 011-4540-0521 email: rameshchander@chetna.co.in

	Ms. Devyani Bhatnagar, Vice President, Training
	Devyani has an industry experience of 9 years and is one of the first few Voice and Accent Trainers in the Country. She was trained in Voice and Accent at GECIS (now GENPACT) as a part of the first batch of Voice & Accent trainers in the country. While at GECIS she was involved in the module development for the first Australian process in India and for a UK process. She has successfully created Voice & Accent modules for and trained over 70 batches in reputable BPOs like GECIS (GCF (UK), GCF (Australia), Auto Financial Services, GE Medical Systems, IBM Daksh (Citi Corp (USA), Sprint PCS (USA)) and HP (Malaysia), Hughes BPO, Vertex, Veritas, EXL Services, COLT Telecom etc. .Devyani is a graduate in Hotel Management from IHM, Ahmedabad, she has worked with reputable hotels like The Trident (Udaipur), The Oberoi (New Delhi) & Taj Palace (New Delhi). She has expertise in the call center industry, having worked for over six years with various departments like Operations, Quality & Training. She has also conducted ‘Train the trainer' programs for trainers in the above-mentioned companies. She was also associated with DOOR training and later on with Eternity Placement Services where she set up the training business for the company and was running it very successfully. Her fascination for the study of human behaviors, their psychology and relationships led her on the path of training on Behavioral skills. She is a certified Neuro Linguistic Programming Practitioner and has developed various modules including behavioral skills and has conducted training like Team building, leadership skills, communication and persona enhancement skills etc for companies like ABN AMRO, Daksh, Hutch, Veritas, Global Vantedge, Hughes, Souvenir publishers and Bertelsmann marketing Services Pvt. Ltd. Contact Details: Telephone: 011-4141-7675, 98108-35776 email: devyani@chetna.co.in

	Mr. Rohit Rajput, Vice President-Business Development and Finance
	Mr. Rohit Rajput, Vice President-Business Development and Finance Rohit has an industry experience of seven years in the Financial Services and Engineering Industry. Rohit has a rich experience in the fields of engineering, retail lending, business banking and wealth management. Rohit joins the management team of Chetna Consultancy Services from Citibank. While at Citigroup, Rohit had been working with them since completing his MBA 2002 and had worked in various businesses like retail lending, wealth management and business banking. Rohit was handpicked to be a part of Citigroup from his MBA class of 2002. In his career at Citigroup Rohit worked in various roles like relationship manager, setting up of the DMC business in Delhi and Wealth Manager. In his stint at Citigroup, Rohit also set up the very successful DMC business for Delhi, which grew to employee strength of 50 people in a space of 18 months and contributed to 20% of the regional balance sheet. Rohit is MBA finance from MDI Gurgaon, and has an interest in the areas in behavioral finance and literature. Rohit is also a Mechanical Engineer with distinction, and was a university rank holder. Contact Details: Telephone: 98910-93999 email: rohit@chetna.co.in SKYPE: rohit.chetna

	The Chetna Team
	Our consultants and trainers come from various backgrounds and have proven their excellence in the field of training by helping train the people, exercising strict quality control while at the same time making the training a ‘learning for life' experience. Armed with experience of working in multi nationals, consultancies, Chetna trainers and consultants are the crème de la crème of their respective industries and have acumen to train people keeping a practical approach rather than a philosophical approach in mind. Training needs to be delivered by experts who have content and technique knowledge, the expertise of applying the skills themselves, and who understand the need for strong positive reinforcement and feedback. Our trainers understand this and keep a high level of focus on these aspects.